Retail Life

While I am hoping to start the first of my five classes before I can transfer to Western Governors University for a teaching credential, I am still in my retail job right now. And here is my blog entry about debit card machines and how annoying it can be when you are the cashier.

My debit card machine at my store used to have a prompt if people want it debit or credit and life was easy, but since there was a major lawsuit with retailers and the card processing networks retailers are allowed to encourage customers to pay the cheaper way (debit) instead of credit.

Credit ends up costing retailers more money due to interchange fees, and the banks end up encouraging customers to give them profits by offering points and cash back rewards.

I do not care how customers pay as long as the transaction goes through. But even when I tell customers “press the green button” if you want credit, customers still press the red button when the prompt for their pin number pops up. They still press the red button where the transaction still takes longer because I have to tell them again that if you want your transaction to go through you will need to press the green button.

I know my store wants to keep it simple for the customer, while still encouraging debit card transactions when people are using VISA/MasterCard debit cards, but maybe we should post instructions on a sticker next to the pin pads.

99.9% of the time I am very upstanding when dealing with this situation, but maybe if we had instructions printed next to the pin pads or better devices maybe we could save customer frustration and make our transactions go faster where we do not have to waste another 10-20 seconds to load the card again.

2 thoughts on “Retail Life”

  1. Even thought the printed instructions are nice to have they customer still doesn’t read and wants the clerk to do everything for them. As is if you just read the card reader it pretty much tells them what to do. I know ours you just slide your card and it prompts for the pin, if you don’t want to enter a pin you can hit the cancel button and then choose credit. So the only question I would hear is I don’t want to enter my pin and I would tell them just to hit the cancel button to get the credit option and then they would have no issues after that point.

  2. Even thought the printed instructions are nice to have they customer still doesn’t read and wants the clerk to do everything for them. As is if you just read the card reader it pretty much tells them what to do. I know ours you just slide your card and it prompts for the pin, if you don’t want to enter a pin you can hit the cancel button and then choose credit. So the only question I would hear is I don’t want to enter my pin and I would tell them just to hit the cancel button to get the credit option and then they would have no issues after that point.

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