I got a nice new AOC 2436VW 24 monitor for my computer by the AOC/Envision company, but to my dismay there was NO manual telling you how to use the various functions it offers. At least the company could of just printed a postcard sized piece of paper telling their customers to download an electronic manual on their website, but NO that was not available.
Also, I tried visiting their website and no manuals were even included there. I like your product, but the lack of a proper instruction/installation manual was a bad first impression. I do not think it would hurt if you had someone take a day or two for each new product you make to provide some documentation for your products.
After my tweets and facebook messages to the company, they never bothered to answer my reply. They may have good products, but I do not have any confidence in them.