Dog Licenses Should Not Be Harder than Pulling Teeth

The Inland Valley Humane Society is not a governmental owned organization, but they are a subcontractor of services from many cities throughout the region. Getting a dog license for my sister who moved from Nevada is becoming more laborious than having a root canal done on your mouth.
Recently my neighbor got robbed and a suspicious man parked near the front of my home for three straight days. My neighbor across the street questioned the man and we found out he was a license investigator. Then I asked my sister was her dog licensed, she said no so I decided to start out the paperwork towards getting her corgi legal.
I fed my credit card into their website and sent the related documents, then a week later they said, you owe the license fee and a penalty. I did pay the license fee, but upon calling their department they said the dog was not licensed in Las Vegas and that was their rationale why she got the penalty.

However she did not live in Las Vegas proper, she lived in the unincorporated part of the city which is governed by Clark County. According to the Clark County website all her corgi needs is either a microchip, a rabies license tag or an identification tag to be current in the city and her dog has two out of the three. It is unfortunate that the staff at the Inland Valley Humane Society seems oblivious to the facts even though when me and my sister call the licensing department they seem oblivious to the facts that could be easily found at Google to make sure we are telling the truth.
It feels like they are out for ways to fleece more money from the newcomers. If they wanted prior proof of licensing they should of said so on their documentation.

Even when you tell them the obvious they are still hungry for the money. I know that the organization is tired of dealing with this case right now, but when you are under the threat of a future penalty penalties it gets you more anxious to clear the books and get things situated so all this energy would not be needed. Then around March 26th we mailed a check to pay the penalty since they will not likely budge about the penalty, they send a receipt saying we still have not paid them when the check is still sitting in their office not cashed for the last week and a half. If the organization has a hold policy on checks, they should at least say check received, will post in ten days or something like that so the drama would unfold.
My advice to the Inland Valley Humane Society is to have better bookkeeping policies so they don’t have to waste the money sending receipts saying you paid them nothing, when you actually did send them a credit card payment and or checks to their office.
Also I would suggest better customer service skills on their phone staff from the main receptionists to the people in the licensing departments. If I treated my customers at the store I worked at like how they treated me and my family I would be fired by now. Just because you work for a quasi-government agency does not mean you have the power of God on your side.

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